Frequently Asked Questions

Our regular hours are Monday through Friday, 8:00 AM to 5:00 PM, and we keep emergency availability on Saturdays and Sundays. Call 765-722-TOWN and we will tell you honestly when we can be there.

After-hours and weekend calls carry a different rate than a scheduled weekday visit. We tell you what it is on the phone, before we come out.

In an Indiana winter, yes. Beyond the discomfort, an unheated house risks frozen and burst pipes, and prolonged cold is a real health risk for infants, older adults and anyone with a chronic condition.

Turn the system to off and the fan to on to help it thaw, and do not run cooling until it has. But the ice is a symptom, not the problem. It is caused by restricted airflow or low refrigerant, and it will come back until the cause is fixed.

Leave the house immediately. Do not use light switches, appliances or your phone inside. Call your gas utility from outside. Once the property is safe, call us for the HVAC repair.

Most of the time. Common failure parts travel on the truck. Less common components may need to be ordered, and we will tell you the timeline and whether there is a safe interim option.

Yorktown, Muncie, Daleville, Albany, Selma, Eaton, Gaston, Chesterfield, Anderson, Pendleton, New Castle, Hartford City, Winchester, Farmland and Parker City.

A straightforward furnace or AC changeout is typically a single day. Adding a heat pump, converting fuel types, reworking ductwork or installing a multi-zone ductless system can run longer. We give you the expected duration with the estimate.

From a load calculation on your house, not from the size of the old unit. Matching the old nameplate repeats whatever mistake was made last time. If your house has had insulation, windows or air sealing improved since then, the correct size has probably changed.

If both are near the end of their life, usually yes. The indoor coil and outdoor unit are rated as a matched pair, and pairing a new outdoor unit with an old indoor coil often means you do not get the efficiency you paid for.

Modern cold-climate heat pumps hold useful capacity well below freezing and are a genuine option here, often paired with a furnace as backup in a dual-fuel setup. Whether it beats a straight furnace depends on your electric and gas rates and how your house is built.

Higher efficiency costs more upfront and saves more each month, so the answer depends on how long you plan to stay and how much you run the system. We show you the options at each level rather than steering you to one.

Yes. Permitting and inspection requirements vary by jurisdiction across our service area, and we handle what the job requires.

Not immediately, but annual service is usually a condition of keeping the manufacturer warranty valid. Our maintenance program covers it and keeps the documentation you would need for a warranty claim.

Twice a year for most homes: cooling service in spring, heating service in early fall. Heat pumps run year-round and should be on that same twice-yearly schedule.

It prevents the losses that raise it. A dirty coil, restricted airflow or an incorrect refrigerant charge each force the system to run longer for the same comfort. Maintenance keeps the system at the efficiency you paid for.

It can. Most manufacturers require documented annual professional maintenance as a condition of the parts warranty, and claims on major components do get denied for lack of records.

That is the best time for one. Maintenance is about finding the problems that have not surfaced yet. A system that works fine in October and fails in January was usually showing measurable signs in October.

Typically under an hour for a single system in normal condition. Longer if the coil needs serious cleaning or we find something that needs attention, in which case we tell you what we found and what it costs first.

A tune-up is seasonal preventive service on a system we expect to be healthy. An inspection is a deeper diagnostic assessment, used when buying or selling a home, chasing a persistent comfort problem, or explaining an energy bill that does not add up.

You can and should change filters and keep the outdoor unit clear. Combustion testing, refrigerant charge, electrical load testing and heat exchanger inspection need instruments and training, and the gas-side checks are safety work.

It depends on the day and the season. The first cold snap and the first heat wave are our busiest hours of the year. Call 765-722-TOWN and we will give you a real window rather than an optimistic one. No-heat and no-cooling calls are prioritized.

There is a diagnostic charge for a service visit, and we tell you what it is when you book, not when we arrive. The repair price is quoted separately and approved by you before any work starts.

Yes. We service all major brands regardless of who installed the equipment. We are a Certified Elite Heil Dealer, which affects what we install, not what we will work on.

The most common causes are low refrigerant from a leak, a failed capacitor or compressor, a dirty condenser coil, or a frozen evaporator coil caused by restricted airflow. Turn the system off if the coil is iced over, because running it that way can damage the compressor.

Short cycling is usually caused by a clogged filter, a failing flame sensor, a blocked flue, or a system oversized for the house. It is hard on the equipment and worth diagnosing promptly. If it is accompanied by a burning smell or a gas odor, shut the system off and call.

Sometimes. A minor repair on a well-maintained 15-year-old furnace can be perfectly reasonable. A compressor or heat exchanger replacement at that age usually is not. We will give you both numbers and an honest recommendation.

Yorktown, Muncie, Daleville, Albany, Selma, Eaton, Gaston, Chesterfield, Anderson, Pendleton, New Castle, Hartford City, Winchester, Farmland and Parker City.