Terms of Service
Last updated: July 2026
These Terms of Service ("Terms") govern your use of the Hometown Heating & Cooling, LLC ("Hometown Heating & Cooling," "we," "us," or "our") website at hometownhvac.biz and the heating, cooling, and indoor air quality services we provide in Yorktown, Muncie, and the surrounding East Central Indiana communities. By using this website, requesting an estimate, or scheduling service, you agree to these Terms. If you do not agree, please do not use the site or our services.
Who We Are
Hometown Heating & Cooling, LLC is a family-owned, licensed and insured residential HVAC company based in Yorktown, Indiana. We provide heating and air conditioning repair, installation, replacement, and maintenance services, along with related indoor air quality and thermostat work, to homeowners across our published service area.
Estimates and Pricing
Estimates on new system installations are free. All estimates — whether provided over the phone, through this website, or in your home — are based on the information available at the time and on conditions we can reasonably observe. Once work begins, if we discover conditions that materially change the scope (for example, hidden duct damage, electrical issues, or code-compliance requirements), we will communicate the change and get your approval before proceeding. We quote upfront pricing before work starts, and you approve the price before we begin.
Scheduling, Access, and Cancellations
We make every effort to arrive within the scheduled service window, and we will communicate if a prior job runs long. You agree to provide safe and reasonable access to the equipment being serviced, including clearing the immediate work area and securing pets. If you need to reschedule or cancel, please give us as much notice as possible by calling 765-722-TOWN so we can offer your slot to another neighbor who needs service.
Payment
Payment is due upon completion of work unless we have agreed to other arrangements in writing. We accept the payment methods listed on your invoice. Where financing is offered, it is provided by third-party lenders, is subject to credit approval, and is governed by the lender's terms — not by these Terms. We never collect or store your full card details on this website.
Warranties
New equipment is covered by the manufacturer's warranty, which we will register and explain at installation. Our workmanship is backed per the terms provided with your service agreement or invoice. Warranty coverage on equipment typically requires documented routine maintenance — one more reason we recommend seasonal tune-ups. Except as expressly stated in writing, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the maximum extent permitted by Indiana law.
Limitation of Liability
To the fullest extent permitted by law, Hometown Heating & Cooling, LLC will not be liable for indirect, incidental, special, or consequential damages arising out of or related to our services or your use of this website — including loss of use, loss of income, or property damage not caused by our negligence. In all cases, our total liability will not exceed the amount you paid us for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
Website Use
The content on this website — including text, photos, graphics, and logos — belongs to Hometown Heating & Cooling, LLC or its licensors and is provided for general information about our company and services. You may not scrape, republish, or use it for commercial purposes without our written permission. The site is provided "as is" and "as available" without warranties of any kind. We may update, correct, or remove content at any time without notice. Prices, promotions, and service descriptions on the site are informational and are confirmed when we quote your specific job.
Communications Consent
When you submit a form on this site, you consent to us contacting you about your request by phone, email, or text message as described in the consent language on the form and in our Privacy Policy. Text-message consent is never a condition of purchase, and you can opt out at any time by replying STOP.
Your privacy choices — including your right to opt out of the sale or sharing of your personal information, your rights to know, delete, and correct, and how we honor the Global Privacy Control signal — are described in the Your Privacy Choices section of our Privacy Policy. That section is incorporated into these Terms by reference, and the same link is available in the footer of every page as "Do Not Sell or Share My Personal Information."
Reviews and Submitted Content
If you submit a review, photo, or other content to us or through our review links, you represent that it is truthful and based on your genuine experience, and you grant us permission to share it in our marketing with attribution to the name you provide.
Governing Law and Disputes
These Terms are governed by the laws of the State of Indiana, without regard to conflicts of law principles. Any dispute arising out of these Terms or our services will be brought in the state courts of Delaware County, Indiana, unless applicable law requires otherwise. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.
Changes to These Terms
We may revise these Terms from time to time. The "last updated" date above reflects the current version, and continued use of the site or our services after changes are posted constitutes acceptance of the revised Terms.
Contact
Questions about these Terms? Call 765-722-TOWN, email [email protected], or write to Hometown Heating & Cooling, LLC, Yorktown, IN 47396.