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Privacy Policy

Last updated: July 2026

Hometown Heating & Cooling, LLC ("Hometown Heating & Cooling," "we," "us," or "our") is a family-owned heating and cooling company based in Yorktown, Indiana, serving Muncie, Delaware County, and the surrounding East Central Indiana communities. We respect your privacy. This policy explains what information we collect through our website at hometownhvac.biz and through our scheduling, service, and communication tools; how we use that information; who we share it with; and the choices you have.

Information We Collect

Information you give us directly. When you request service, ask for an estimate, apply for a job, or contact us by phone, form, email, or text, we may collect your name, phone number, email address, home or service address, details about your heating and cooling equipment, the nature of your request, and any other information you choose to share (for example, photos of your system or notes about the problem).

Information collected automatically. Like most websites, we collect basic technical information when you visit — such as the pages you view, the device and browser you use, your approximate (city-level) location, and how you found us. This is gathered through cookies and similar technologies described below, and is used in aggregate to understand how the site performs and where visitors need better information.

Call and message records. When you call or text our business line at 765-722-TOWN, we keep records of that communication — including the number you called from, the time of the call or message, and its content — so we can schedule your service correctly, follow up on your request, and maintain accurate service history for your home.

How We Use Your Information

  • To respond to service requests, provide estimates, and schedule appointments
  • To perform heating, cooling, and indoor air quality work at your home
  • To send appointment confirmations, technician-on-the-way updates, and follow-ups
  • To maintain service records for your equipment and honor workmanship commitments
  • To process payments through our third-party payment providers
  • To improve our website, our services, and the customer experience
  • To comply with legal, tax, and insurance obligations

Text Messages (SMS) and Phone Consent

Our forms ask for your express consent before we contact you. If you opt in to text messages, we will send appointment and service-related messages (confirmations, reminders, technician updates, and follow-ups) to the number you provide. Message frequency varies with your service activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or get assistance by replying HELP. Consent to receive texts is never a condition of purchasing our services. We do not share your mobile number or SMS opt-in with third parties for their own marketing purposes.

Cookies and Analytics

We use cookies to remember your preferences (like dismissing our cookie notice), to keep the site secure, and to measure how the site performs. We manage these categories through Google Consent Mode v2.

How your defaults are set. If you are visiting from the European Economic Area, the United Kingdom, or Switzerland, analytics and advertising cookies are turned off until you accept them through our cookie banner. If you are visiting from the United States or anywhere else, they are on by default and you may turn them off at any time using the banner or the choices described under Your Privacy Choices below. Your choice is remembered in your browser and re-applied on your next visit.

Global Privacy Control. If your browser or an extension sends a Global Privacy Control (GPC) signal, we automatically treat it as an opt-out of advertising cookies and of the sharing of your information for advertising — no banner interaction required.

Tools currently in use. At present this website loads Google reCAPTCHA (to block spam on our forms), an embedded Google Map, and an embedded instant-pricing tool that loads only after you choose to open it. We do not currently run Google Analytics, Google Tag Manager, call-tracking, or advertising tags on this site. If we add any of those, the consent controls described above will govern them and we will update this policy. You can also clear or block cookies in your browser settings at any time, though some site features may stop working.

Sharing of Information

We do not sell your personal information, and we do not rent our customer list to anyone. We share information only with trusted service providers who help us run the business — for example scheduling and dispatch software, review-request tools, payment processors, and website analytics — and only to the extent needed to deliver the service you asked for. Those providers are required to protect your information and may not use it for their own purposes. We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer such as a sale or merger.

Data Retention and Security

We keep service records for as long as we serve your home, plus the period required for warranty, tax, and insurance purposes. We use commercially reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we limit access to your information to the people who need it to do their jobs.

Payment Security

We do not collect, process, or store credit card, debit card, or bank account numbers on this website. No page on hometownhvac.biz asks you to type a card number. When you pay for service or apply for financing, payment is handled directly by our payment processor or financing partner through their own secure, PCI-DSS-compliant systems — either in person with your technician, over the phone, or on a page hosted by that provider. Card data is transmitted to and held by that provider, not by us. We receive only a confirmation and a limited record of the transaction (for example, the amount, the date, and the last four digits) so we can keep accurate service and billing records.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing [email protected] or calling 765-722-TOWN. You can opt out of text messages by replying STOP, unsubscribe from any marketing email using the link in the message, and decline non-essential cookies through our banner. We will honor verified requests within a reasonable time, subject to records we are legally required to keep.

Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information

This section applies to California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CPRA). We provide it to all visitors, because the choices below are available to everyone regardless of where you live.

Categories of personal information we collect

  • Identifiers and contact information — your name, phone number, email address, and home or service address, collected when you submit a form, call, or text us.
  • Commercial and service information — details about your heating and cooling equipment, the work you requested, your service and appointment history, and records of payments made (we do not hold card numbers; see Payment Security above).
  • Internet and device activity — pages viewed, approximate (city-level) location, device and browser type, and how you reached our site. On this website today that data is limited to what is needed to serve and secure the pages, to block form spam through Google reCAPTCHA, and to load the Google Map and the instant-pricing tool you choose to open. We do not currently run Google Analytics, Google Tag Manager, call-tracking, or advertising tags on this site.
  • Audio and electronic records — records of calls and text messages with our business line, kept to schedule and follow up on your service.

We collect this information directly from you, automatically from your device as described above, and occasionally from service partners who refer work to us. We use it for the purposes listed under "How We Use Your Information."

Sale and sharing of personal information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined by the CPRA. We have not sold or shared personal information in the preceding twelve months, and we do not sell or share the personal information of consumers we know to be under 16 years of age. We do disclose information to service providers who work on our behalf — for example scheduling and dispatch software, our website and form-handling platform, review-request tools, and payment processors — under contracts that bar them from using it for their own purposes.

Your rights

  • Right to opt out of the sale or sharing of your personal information.
  • Right to know what personal information we have collected about you, the categories of sources, the purposes, and the categories of third parties we disclose it to.
  • Right to delete the personal information we hold about you, subject to records we are legally required to keep (for example warranty, tax, and insurance records).
  • Right to correct inaccurate personal information we hold about you.
  • Right to limit the use of sensitive personal information. We do not collect or use sensitive personal information for purposes that trigger this right.
  • Right to non-discrimination — see below.

How to exercise your choices

  • On this site. Use the cookie banner to decline or withdraw consent for non-essential analytics and advertising cookies. Your choice is stored in your browser and re-applied on your next visit. To change a choice you already made, clear this site's cookies and site data in your browser and reload the page — the banner will appear again.
  • Global Privacy Control. We honor the GPC signal. If your browser or a browser extension sends GPC, we automatically treat it as an opt-out of sharing your information for advertising, with no further action needed from you.
  • By email or phone. To make a request to know, delete, or correct — or to opt out — email [email protected] or call 765-722-TOWN and tell us what you would like us to do.
  • Authorized agents. You may use an authorized agent to submit a request on your behalf. We may ask the agent for proof of your written permission and may ask you to verify your own identity directly.

We will acknowledge your request and respond within the time allowed by law. To protect your information we will need to verify your identity, usually by confirming details we already hold — such as the phone number, email address, or service address associated with your account. We will not charge you for making a request.

Non-discrimination

We will not discriminate against you for exercising any of these rights. We will not deny you service, charge you a different price, or provide you a different level or quality of service because you made a privacy request or opted out.

Contact us about privacy

Hometown Heating & Cooling, LLC
8400 W Smith St
Yorktown, IN 47396
Phone: 765-722-TOWN
Email: [email protected]

This section was last updated on September 28, 2026.

Children's Privacy

Our website and services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time as our tools and legal obligations change. The "last updated" date at the top reflects the most recent revision, and material changes will be posted on this page.

Contact Us

Hometown Heating & Cooling, LLC
Yorktown, IN 47396
Phone: 765-722-TOWN
Email: [email protected]